Contact us

At Bougie Hermit, we believe in thoughtful connection and sensory storytelling so contact us. Whether you’re seeking support with your order, curious about scent layering, or simply want to connect, we’re here to listen. Each message we receive is treated with intention, and every response is written with care.

We see our relationship with customers as a two-way ritual. You bring your space and story; we offer fragrance, guidance, and support that fits your lifestyle. Our commitment to quality extends beyond our products and into the way we communicate, listen, and respond. Bougie Hermit is about more than luxury candles—it's about building moments that feel grounding, personal, and intentional.

Contact us-How to Reach Us

Use the contact form on this page or email us at support@bougiehermit.com. If you're contacting us about an order, please include your order number for faster service. If you're reaching out for guidance on which scent to try, let us know your preferences—floral, woody, earthy, or something else entirely.

We're also happy to help you build a fragrance ritual from our curated collection of candles, room sprays, and diffusers. Visit our Bougie Hermit Blog for tips on scent layering, creating atmosphere, and elevating your everyday with fragrance.

Contact us -Customer Care Hours

Our customer support team is available Monday through Friday, from 9:00 a.m. to 5:00 p.m. EST. We are closed on weekends and U.K. holidays. You can typically expect a response within 24 to 48 business hours. During busy seasons or product launches, please allow a little extra timewe promise we haven’t forgotten you.

Contact us- Order Issues

We stand behind every Bougie Hermit product and aim to ensure your experience reflects our commitment to quality. If you received an order that arrived damaged or incomplete, please email us with a photo of the item, your order number, and a short description of the issue. This helps us resolve your concern quickly and completely. Our support team is experienced and responsive, and we treat every situation with the urgency and empathy it deserves.

Product Questions

Unsure which fragrance to choose? Looking to build a gifting bundle or discover something new? Our team loves to help. We know every note in our collection and can guide you through options based on your preferences. If you’re shopping for someone else, let us know their vibe and we’ll offer suggestions that feel personal and thoughtful.

Wholesale, Press & Collaboration

We love working with boutiques, spas, designers, and content creators who value slow living and sensory detail. If you're interested in stocking Bougie Hermit or proposing a creative collaboration, please email us with your business name, location, website or media kit, and a brief introduction. Our wholesale program is designed for partners who share our aesthetic values and commitment to high-touch experience.

You can also message us directly on Instagram at @bougiehermit for a faster, more casual introduction.

Community Stories

If our products have added warmth, peace, or beauty to your space, we’d love to hear about it. Tag us in your photos, or include your story when you reach out. These shared moments help inspire our next creations and remind us why we do what we do. Every photo, comment, or email means the world to our small team.

FAQ – Contacting Bougie Hermit

• How do I contact Bougie Hermit?
  Email us at support@bougiehermit.com or use the contact form on this page.
• What information should I include in my message?
  If it’s about an order, please include your order number and a brief description of your issue or question.
• When will I hear back?
  We reply within 24–48 business hours, Monday to Friday, 9:00 a.m. to 5:00 p.m. EST (excluding holidays).
• Do you offer scent recommendations?
  Yes! Tell us what you like and we’ll help you choose a fragrance or build a ritual.
• How do I start a wholesale or collaboration inquiry?
  Email your business name, location, website, and vision to support@bougiehermit.com or message us on Instagram.

FAQ and Help Center

Before sending your message, you might find a quick answer in our Help Center. We cover popular topics like shipping times, returns and exchanges, care tips, and scent descriptions to help you make confident, informed choices.

Thank You

At Bougie Hermit, every interaction is meaningful. Whether you're a first-time visitor or a returning customer, we appreciate the time you take to reach out. We believe that even customer support can be a form of care and we’re committed to making every part of your experience feel personal, calm, and elevated.

Let this be the beginning of a conversation, a ritual, or simply a more peaceful day. Thank you for inviting Bougie Hermit into your space. We look forward to connecting with you.

Bougie Hermit Home Fragrance  Scent with Soul.